- Industry Event
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The Hotel School General Managers Program (GMP) 2010
14 - 24 June 2010
Statler Hotel
United States - Ithaca, NYThe General Managers Program (GMP) is a 10-day experience for hotel general managers and their immediate successors. In the past 25 years, the GMP has hosted more than 1,200 participants representing 78 countries.
Participants gain an invaluable connection to an international network of elite hoteliers from within the program, and membership in Cornell's extensive alumni network of more than 10,000 Hotel School graduates. The on-campus experience is the beginning of a lifelong connection to Cornell and its expanding base of knowledge and relationships.
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Contact Information
The Office of Executive Education
Phone: 607 255-4919
Fax: 607 255-8749
Email: exec_ed_hotel@cornell.edu
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Company Details
Cornell | School of Executive and Professional Education
www.hotelschool.cornell.edu/execed/
Room 149, Statler Hall
USA - Ithaca, NY 14853-6902
Phone: 607.255.4919
Fax: 607.255.8749
Email: exec_ed_hotel@cornell.edu
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Other Events by Cornell | School of Executive and Professional Education
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28 -16 July 2010The Cornell Hotel School Professional Development Program (PDP USA) 2010Cornell School of Hotel Administration, Ithaca, NY - United States
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- Featured HSMAI Publication
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Travel Internet Marketing White Paper SeriesThe HSMAI Travel Internet Marketing Special Interest Group is pleased to present a ten-part series of white papers, as part of its mission to increase members' awareness and understanding of emerging issues, opportunities and trends; and, TIG Global is proud to sponsor the reports as part of its commitment to helping travel professionals drive revenue and profit online by making smart, strategic marketing decisions.
Read More »
- Featured Industry Publication
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How Hotel Guests Perceive the Fairness of Differential Room Pricing
View publication »
When customers perceived hotel revenue management practices to be fair, they are more likely to be satisfied with the hotel and are more likely to return to that hotel in the future. In this survey of 815 people, we examined the effects of three factors on the respondents' assessment of the fairness of hotel rate policies. Those three factors were familiarity with the practice, provision of information about the practice, and the brand class of the hotel. Of those three, we found that familiarity with a pricing practice was far and away the most important factor affecting perceived fairness. The implication is that revenue managers should focus their efforts on increasing guests' familiarity with their pricing practices. (PDF Document)
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